Ana Stoica
Specialized Training
Theoretical and practical training dedicated to entrepreneurs and staff in the dry cleaning industry. On-site or at the workplace.
Specialized training
For a solid learning foundation
The quality of your services depends on the level of training of your human resources. Employees cannot deliver quality if they don't know what it entails, and they can't be efficient and productive without clear structure, processes, and procedures. As an entrepreneur, you need to know what to expect from your employees, what to look for, and what adjustments are necessary.
Through training sessions, I help you reduce the stress of uncertainty, increase confidence, achieve coherent and controlled processes, optimization, and predictable results.
Training for staff handling customer interface
Receptionist Training
The receptionist is often the first and maybe the only person your customer interacts with. They are the frontline representatives of your dry cleaning business.
The interaction between them often determines customer satisfaction and the reputation of your business. Does the receptionist know what to do? Are they prepared to handle unpleasant situations?
I help you have well-trained personnel and satisfied customers.
What it consists of?
Receptionist Training
At the end of this training, the receptionist will know:
- How to handle the intake, verification, and proper classification of each type of product.
- How to create an order receipt.
- The organization of orders in the back office and front office.
- The cleaning process for each type of product.
- Effective strategies for optimizing delivery time.
- They will learn about different types of stains and how to provide customer advice.
- How to communicate with customers and handle customer complaints effectively.
- Garment Care Training
FREE
Discovery Call
Schedule a free 30-minute call to discuss your needs and how you can benefit from this training!
Training in wet cleaning technology
Training for staff responsible for cleaning and maintaining garments.
To familiarize and delve into the basic principles of environmentally friendly water-based cleaning,
Theoretical and practical aspects of the working process, how this technology differs, what are the advantages, specific procedures, and associated quality standards.
You achieve more precision and increased efficiency. And more satisfied end customers.
Discover the best operational practices that help you reduce costs.
You will learn how to optimize the cleaning process to increase energy efficiency, sustainability, and safety for operators, employees, and the environment. You will gain the necessary knowledge to clean using the wet cleaning process according to best practices.
The training is structured into the two essential stages of the wet cleaning process: garment pre-spotting and washing.
What it consists of?
Training for staff responsible for cleaning and maintaining garments.
- Labeling and care symbols
- Stain recognition and pre-spotting process
- Wet cleaning processes
- Wet cleaning machine technology
- Safe use of detergents and equipment
At the end of this training, you will know:
- The properties and specifications of the wet cleaning process
- Which products require this process
- You will have basic knowledge of the wet cleaning process
- You will understand the difference between this process and the traditional washing process
- You will know the basic information about the wet cleaning machine
- You will be familiar with washing processes for each type of material and product
- You will understand the recipe for each program, the necessary detergents, and their properties
- You will know pre-spotting techniques, required solutions, and tools used
- You will have basic knowledge of textile sorting, be able to distinguish between different types of materials, and understand care symbols on products
- You will learn to recognize a wide range of stains and identify them
FREE
Discovery Call
Schedule a free 30-minute call to discuss your needs and how you can benefit from this training!
enhance the final quality of services
Operational Ironing-Finishing Training
The appearance of garments upon delivery is an important indicator of the quality of your dry cleaning services. It speaks volumes about attention to detail, care for the product, and respect for the customer.
Beyond impeccable cleaning, ironing and finishing procedures are complementary and provide the final touch to the services you offer.
Learn about different finishing machines and how to use them
For ironing and finishing garments, you can utilize a variety of finishing equipment. During ironing, it's not just the wrinkles that are removed, but the entire garment is restored to its proper shape.
What it consists of?
Operational Ironing-Finishing Training
By the end of this training, you will know:
- Types of finishing equipment
- How to use finishing machines
- Quality criteria for finished articles
- How to use an ironing board, trouser topper, jacket and dress form
- How to finish trousers, jackets, dresses, or blouses
- You will understand and know how to apply quality criteria regarding the finishing of each type of product.
FREE
Discovery Call
Schedule a free 30-minute call to discuss your needs and how you can benefit from this training!